Privacy Policy

Overview

This policy explains how KalizHomeCare handles personal information when you use our website and booking service. It applies to customers who create an account, browse services or professionals, make a booking, or pay for a booking.

KalizHomeCare is a booking platform for home cleaning, cooking and meal preparation, child and family care, prenatal support, and related home-care services. This policy does not promise that any particular service, professional, or location is available.

Information we collect

Account information: your name, email address, and password. Passwords are stored as password hashes rather than readable password text.

Booking information: the service and professional you select (or a preferred professional), appointment date and time, service address, optional address line two, and notes you choose to provide.

Payment and booking status: booking price, currency, payment status, and cancellation, confirmation, or completion timestamps. Card details are entered in Stripe Checkout and are not collected by this application.

Care professional application information: if you apply to become a care professional, we collect your name, email address, a short bio, the services you offer, your hourly rate, and your service area. Your application is reviewed by KalizHomeCare and is not visible to customers until approved.

Payout and onboarding information: to receive payouts, an approved care professional connects a Stripe account through Stripe Connect. Stripe collects and verifies bank account and identity information directly; KalizHomeCare does not receive or store your bank account number, government ID, or other identity-verification documents. We do store the earnings and payout status associated with your completed bookings, including the gross booking amount, KalizHomeCare's service fee, and the resulting net amount.

Device and session information: the app stores an authentication token in your browser's local storage after you sign in so that it can keep you signed in. The token expires after seven days.

How we use information

We use information to create and secure your account; show and manage bookings; match a booking with an eligible professional when you have not selected one; process payment through Stripe; prevent scheduling conflicts; review care professional applications and manage approved professionals' availability and payouts; provide customer and professional support; and maintain the security and operation of the service.

We do not use your booking address or notes for advertising based on the application's current functionality.

Who receives information

KalizHomeCare personnel and the professional assigned to a booking may need booking details, including the service address, appointment time, and relevant notes, to deliver or manage that booking.

Stripe processes checkout payments and, for approved care professionals, payout transfers through Stripe Connect. Stripe's handling of payment, banking, and identity information is governed by its own privacy policy. We may also disclose information when required by law or when reasonably necessary to protect the service, users, or others.

We do not sell personal information.

Retention and security

We retain account, booking, application, and payout records for as long as needed to operate the service, resolve disputes, meet legal and tax obligations, and enforce these terms. Access to booking and application records is limited by account authorization in the application.

No internet service can guarantee absolute security. Please keep your password private and sign out of shared devices.

Your choices

You may choose not to provide optional booking notes. You can cancel eligible bookings from the booking flow; cancelling a booking does not itself erase its record. You can clear the browser's local storage or sign out to remove the local session token from that browser. A care professional may pause their own availability at any time from their dashboard.

For a privacy request or question, contact KalizHomeCare at [email protected]. We may need to verify your identity before acting on a request.

Children and policy changes

The platform is for use by adults arranging services. Do not create an account or submit personal information for a child. If this policy changes materially, we will post the updated version here and revise the date above.